At Nestmerger, we are committed to making the delivery process as smooth and convenient as possible. This Shipping Policy explains how we process, prepare, and deliver orders placed through our website.
Orders are reviewed and prepared after they are successfully placed through our website.
We aim to process orders promptly and carefully before handing them over to the appropriate delivery service. Processing may take additional time during weekends, holidays, promotional periods, or periods of unusually high order volume.
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please carefully check your name, phone number, address, postal code, and any other requested delivery details. Incorrect or incomplete information may cause delays or unsuccessful delivery attempts.
Orders may be delivered through third-party courier or logistics providers selected by Nestmerger.
Once an order has been handed to a delivery provider, delivery arrangements may be subject to the provider’s operating procedures and circumstances beyond our direct control.
Where tracking information is available, customers may receive tracking details or delivery updates through the contact information provided with their order.
Tracking updates may take some time to appear after an order has been dispatched.
If your order arrives damaged, incomplete, or contains an incorrect item, please contact us at [email protected] within 7 calendar days of delivery.
Please provide your order details and photographs or other relevant information when requested so that we can review the issue.
Occasionally, delivery may take longer than expected because of circumstances such as high order volumes, weather conditions, transportation disruptions, public holidays, or courier-related issues.
If you believe your order has been significantly delayed, please contact us at [email protected] with your order details so we can assist you.
If a delivery attempt is unsuccessful because the recipient is unavailable or the delivery information provided is incomplete or inaccurate, additional delivery arrangements may be required.
Customers should ensure that someone is available to receive the order when necessary and that the provided contact and delivery information is accurate.
If you need to correct or update your delivery information after placing an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to assist with address changes before an order is handed over for delivery. Once an order has entered the delivery process, changes may not always be possible.
Customers should inspect their order when it arrives. If there is visible damage or an issue with the contents, please document the condition where possible and contact Nestmerger within 7 calendar days of delivery.
If you have questions about shipping or the delivery of your order, please contact:
Nestmerger
Email: [email protected]
